Articles >
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[Service]
Bob Thompson
Analyzing the actual voices of customers calling can reveal opportunities to fix the root cause of problems, which can save money and improve the customer experience at the same time.
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[Technology]
Roman Lenzen
It's not your average business, but a prison was the setting for proving that you can manage real expenses while improving the customer experience.
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[CRM]
John Strabley
Take a tip from one of the largest media companies and focus on providing mutual value to you and your customers.
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[Service]
Bob Thompson
Analyzing the actual voices of customers calling can reveal opportunities to fix the root cause of problems, which can save money and improve the customer experience at the same time.
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[Technology]
Roman Lenzen
It's not your average business, but a prison was the setting for proving that you can manage real expenses while improving the customer experience.
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Razi Imam
Landslide founder/CEO Razi Imam shares his thoughts about sales effectiveness, social CRM and how to deal with the down economy.
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[CRM]
John Strabley
Take a tip from one of the largest media companies and focus on providing mutual value to you and your customers.
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[Marketing]
Yolanda Noble
Personalized advertising messages are a largely untapped opportunity, provided you get the names right.
[Marketing]
Laura Patterson, VisionEdge Marketing, and Bruce Milne
Done right, segmentation can result in higher profits and opportunities for revenue growth.
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[CRM]
John Strabley
Take a tip from one of the largest media companies and focus on providing mutual value to you and your customers.
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[Technology]
Manuel Martin
You can act on information about your customers in real time—but not with yesterday's technology.
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[CEO]
Akin Arikan
The terrific end-to-end customer experience would be even better with interactivity.
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[CRM]
John I. Todor, Ph.D.
Your company is losing out if it doesn't have a visible and credible social media presence that stands up to customer vetting.
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[CRM]
John I. Todor, Ph.D.
Your company is losing out if it doesn't have a visible and credible social media presence that stands up to customer vetting.
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[CEO]
Akin Arikan
The terrific end-to-end customer experience would be even better with interactivity.
-
[Service]
Bob Thompson
Analyzing the actual voices of customers calling can reveal opportunities to fix the root cause of problems, which can save money and improve the customer experience at the same time.
-
[Technology]
Roman Lenzen
It's not your average business, but a prison was the setting for proving that you can manage real expenses while improving the customer experience.
-
Razi Imam
Landslide founder/CEO Razi Imam shares his thoughts about sales effectiveness, social CRM and how to deal with the down economy.
Blogs >
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Alan See
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Dick Lee
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[CEO]
Graham Hill
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[CRM]
Robert G. Howard
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Sabine VanderLinden
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[Sales]
Akin Arikan
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[Service]
John I. Todor, Ph.D.
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[Technology]
Bob Thompson
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[CRM]
Kristian Gotsch
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[Marketing]
Alan See
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[CRM]
Graham Hill
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[CEO]
Dick Lee
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John I. Todor, Ph.D.
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Richard Morrison
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Steve Chriest
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Dick Lee
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[Service]
John I. Todor, Ph.D.
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Sampson Lee
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Vandana Ahuja
Jaypee Institute of Information Technology University
[Best Article]
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Graham Hill
CACI Customer Solutions Group
[Best Blog]
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- Graham Hill, CACI Customer Solutions Group
- Andrew Rudin, Outside Technologies, Inc.
- Dick Lee, High-Yield Methods
- Jim Barnes, Barnes Marketing Associates, Inc.
- Sampson Lee, G-CEM
- Bob Thompson, CustomerThink Corp.
- Elana Anderson, Unica Corp.
- John I. Todor, Ph.D., The Whetstone Edge, LLC
- Chris Stiehl, StiehlWorks
- Alan See, University of Phoenix
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