Accelerate Your Customer-Centric Journey: Four Best Practices It’s never been more important to create and sustain mutually valuable customer relationships. Download this guide for improving your execution of Customer-Centric Business Management, CBM, and learn to design end-to-end customer experiences.

Forrester Research & GE Money Join Webinar on Online Conversion [On-demand Webinar] Engaging, converting and keeping customers is critical for financial services companies in today's market. Join ATG customer GE Money and guest speaker Forrester Research to gain valuable insight and actionable strategies: trends, beating abandonment and bridging online and offline channels.

Customer Experience Management Professional Certificate Training 2008 [Nov. 26-27, Sydney] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.