All Content in all categories

All Content in all categories http://www.customerthink.com/all_content/%2A All Content en Usher In 2009 with Excellent Customer Service http://www.customerthink.com/blog/usher_2009_excellent_customer_service http://www.customerthink.com/blog/usher_2009_excellent_customer_service#comments Popular Topics: Customer Experience Management Tue, 6 Jan 2009 21:07:07 -0600 Meikah 208223 at http://www.customerthink.com Mimosa Reaches New Milestones With Industry’s Most Comprehensive Content Archiving Platform Featuring Innovative Content Capture http://www.customerthink.com/news/mimosa_milestones_content_archiving http://www.customerthink.com/news/mimosa_milestones_content_archiving#comments Technology Tue, 6 Jan 2009 17:35:44 -0600 debbie_pekarek 208215 at http://www.customerthink.com New Year Forecasting Resolutions http://www.customerthink.com/blog/new_year_forecasting_resolutions http://www.customerthink.com/blog/new_year_forecasting_resolutions#comments CEO Marketing Sales CRM CRM Planning: Metrics Industry: Computers / Technology Tue, 6 Jan 2009 11:59:53 -0600 bobapollo 208196 at http://www.customerthink.com The Soft Bulletin: When it Comes to Soft benefits, B2B Marketers Sing a Familiar Tune http://www.customerthink.com/blog/b2b_marketers_soft_benefits http://www.customerthink.com/blog/b2b_marketers_soft_benefits#comments Marketing Popular Topics: Customer Loyalty Management Industry: Financial Services Industry: Retail Sales Industry: Transportation / Travel / Leisure Mon, 5 Jan 2009 15:02:36 -0600 kelly_hlavinka 208121 at http://www.customerthink.com From Good to Great... to Mediocre http://www.customerthink.com/blog/good_great_mediocre http://www.customerthink.com/blog/good_great_mediocre#comments CEO Marketing CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Redesign Mon, 5 Jan 2009 14:38:05 -0600 graham_hill 208118 at http://www.customerthink.com Will Sales & Marketing Become One in 2009? http://www.customerthink.com/blog/will_sales_marketing_become_one_2009 http://www.customerthink.com/blog/will_sales_marketing_become_one_2009#comments CEO Marketing Sales Mon, 5 Jan 2009 13:01:49 -0600 alan_see 208104 at http://www.customerthink.com International Cultural Differences and Guidelines - Website http://www.customerthink.com/blog/international_cultural_differences_guidelines http://www.customerthink.com/blog/international_cultural_differences_guidelines#comments CEO Marketing Sales Service Mon, 5 Jan 2009 11:25:04 -0600 peter_cohan 208100 at http://www.customerthink.com Customer Experience in Hospitals: Patient by Name http://www.customerthink.com/blog/customer_experience_hospitals_patient_by_name http://www.customerthink.com/blog/customer_experience_hospitals_patient_by_name#comments CEO Marketing Service Popular Topics: Customer Experience Management Industry: Healthcare Services Mon, 5 Jan 2009 10:43:42 -0600 Shaun Smith 208096 at http://www.customerthink.com CBM Trends for 2009: Think, Feel and Connect http://www.customerthink.com/article/cbm_trends_2009_think_feel_connect http://www.customerthink.com/article/cbm_trends_2009_think_feel_connect#comments CEO Marketing Sales Service Popular Topics: Technology Industry Analysis Mon, 5 Jan 2009 06:51:11 -0600 bob_thompson 208022 at http://www.customerthink.com Five Challenges that Keep CMOs Awake at Night http://www.customerthink.com/blog/five_challenges_keep_cmos_awake_night http://www.customerthink.com/blog/five_challenges_keep_cmos_awake_night#comments CEO Marketing Technology CRM Popular Topics: Technology Industry Analysis Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Sun, 4 Jan 2009 18:39:07 -0600 graham_hill 208072 at http://www.customerthink.com Becoming a Customer Centric Organization using Event Driven Feedback Technology http://www.customerthink.com/paper/customer_centric_event_driven_feedback Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy Sun, 4 Jan 2009 03:28:22 -0600 eladarm 208052 at http://www.customerthink.com Leumi Card Improved Customer Experience by More Than 20% Using Event Driven Feedback http://www.customerthink.com/case/leumi_card_improved_customer_experience Service Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy Sun, 4 Jan 2009 03:13:01 -0600 eladarm 208051 at http://www.customerthink.com Orange Positions Itself as the Best Cellular Provider by Demonstrating Superior Customer Experience http://www.customerthink.com/case/orange_cellular_superior_customer_experience Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy Sun, 4 Jan 2009 03:05:03 -0600 eladarm 208050 at http://www.customerthink.com Piloting is Critical for Successful CRM Technology Implementation http://www.customerthink.com/blog/piloting_critical_successful_crm_technology http://www.customerthink.com/blog/piloting_critical_successful_crm_technology#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Thu, 1 Jan 2009 16:19:02 -0600 graham_hill 207987 at http://www.customerthink.com Ransys Feedback Technologies Continues to Expand Activities in the Global Market http://www.customerthink.com/news/ransys_feedback_technologies_expands http://www.customerthink.com/news/ransys_feedback_technologies_expands#comments Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Thu, 1 Jan 2009 09:12:03 -0600 eladarm 207973 at http://www.customerthink.com Best From Top 10 Authors of 2008 http://www.customerthink.com/blog/top_10_authors_2008 http://www.customerthink.com/blog/top_10_authors_2008#comments CEO Marketing Sales Service Technology CRM Popular Topics: Technology Industry Analysis Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education Popular Topics: Performance Management Popular Topics: Social Web Popular Topics: Voice of Customer Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Wed, 31 Dec 2008 14:25:54 -0600 bob_thompson 207959 at http://www.customerthink.com Influencing the Influencers http://www.customerthink.com/blog/influencing_influencers http://www.customerthink.com/blog/influencing_influencers#comments CEO Marketing Sales CRM Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Computers / Technology Wed, 31 Dec 2008 07:43:11 -0600 bobapollo 207943 at http://www.customerthink.com Watch How Right90 Can Help Your Sales Forecasts http://www.customerthink.com/webcast/how_right90_can_help_your_sales_forecasts Marketing Sales Tue, 30 Dec 2008 16:10:22 -0600 insight24 207906 at http://www.customerthink.com Achieve Sales Forecasting Confidence http://www.customerthink.com/webcast/achieve_sales_forecasting_confidence Marketing Sales Tue, 30 Dec 2008 16:06:07 -0600 insight24 207905 at http://www.customerthink.com What Will Campaign Management Be Like In 2020? http://www.customerthink.com/blog/campaign_management_2020 http://www.customerthink.com/blog/campaign_management_2020#comments Marketing Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Technology Industry: Advertising / Media / Public Relations Industry: Broadcast / Communications Industry: Computers / Technology Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Healthcare Services Industry: Printing and Publishing Industry: Retail Sales Industry: Telecommunications Industry: Transportation / Travel / Leisure Tue, 30 Dec 2008 15:55:09 -0600 eranderson 207903 at http://www.customerthink.com SBS Group Brightens Holiday for Women & Children http://www.customerthink.com/news/sbs_group_brightens_holiday_women_children http://www.customerthink.com/news/sbs_group_brightens_holiday_women_children#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Industry: Advertising / Media / Public Relations Industry: Agriculture / Construction Industry: Broadcast / Communications Industry: Business / Legal Services Industry: Computers / Technology Industry: Education Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Government / Public Sector Industry: Healthcare Services Industry: Hospitality / Entertainment Industry: Manufacturing Industry: Non-Profit / Associations Industry: Pharmaceutical Industry: Printing and Publishing Industry: Retail Sales Industry: Telecommunications Industry: Wholesale Distribution Tue, 30 Dec 2008 12:24:02 -0600 sbsmarketing 207896 at http://www.customerthink.com The Cost of Inaction http://www.customerthink.com/blog/cost_inaction http://www.customerthink.com/blog/cost_inaction#comments Marketing Sales CRM Popular Topics: Voice of Customer Industry: Computers / Technology Mon, 29 Dec 2008 10:49:56 -0600 bobapollo 207840 at http://www.customerthink.com Integra Telecom Realizes Immediate ROI From TestTrack TCM Implementation http://www.customerthink.com/news/integra_telecom_roi_testtrack_tcm http://www.customerthink.com/news/integra_telecom_roi_testtrack_tcm#comments Technology CRM Planning: Technology Industry: Computers / Technology Mon, 29 Dec 2008 10:03:49 -0600 KeithVE 207836 at http://www.customerthink.com Creative Data Solutions Increases Test Coverage With TestTrack TCM http://www.customerthink.com/news/creative_data_solutions_testtrack_tcm http://www.customerthink.com/news/creative_data_solutions_testtrack_tcm#comments Technology CRM Planning: Technology Industry: Computers / Technology Mon, 29 Dec 2008 09:51:27 -0600 KeithVE 207834 at http://www.customerthink.com Customer-Driven Innovation Is Job No. 1 in 2009 http://www.customerthink.com/blog/innovation_job_no_1_2009 http://www.customerthink.com/blog/innovation_job_no_1_2009#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign Sun, 28 Dec 2008 04:47:56 -0600 graham_hill 207796 at http://www.customerthink.com Customer Reviews Are a Great Experience Online. Why Not Apply Them Offline, Too? http://www.customerthink.com/blog/customer_reviews_great_experience_online_offline http://www.customerthink.com/blog/customer_reviews_great_experience_online_offline#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Metrics Fri, 26 Dec 2008 16:04:09 -0600 AkinArikan 207754 at http://www.customerthink.com Have You Sold Yourself? http://www.customerthink.com/blog/have_you_sold_yourself http://www.customerthink.com/blog/have_you_sold_yourself#comments Sales CRM Fri, 26 Dec 2008 06:58:14 -0600 mhunter 207727 at http://www.customerthink.com Selling a Price Increase in a Soft Market http://www.customerthink.com/blog/selling_price_increase_soft_market http://www.customerthink.com/blog/selling_price_increase_soft_market#comments Sales Wed, 24 Dec 2008 13:01:46 -0600 mhunter 207322 at http://www.customerthink.com How to Reduce Your Social Media Networking Anxiety http://www.customerthink.com/blog/reduce_social_media_networking_anxiety http://www.customerthink.com/blog/reduce_social_media_networking_anxiety#comments CEO Marketing Sales Service Technology CRM Wed, 24 Dec 2008 09:57:35 -0600 alan_see 207314 at http://www.customerthink.com The Importance of the Customer Experience in a Down Economy http://www.customerthink.com/paper/customer_experience_down_economy CEO Marketing Sales Service Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Redesign Tue, 23 Dec 2008 12:16:42 -0600 K Doust 207249 at http://www.customerthink.com Employees Should Focus on Customers, Not Paycheck http://www.customerthink.com/blog/employees_should_focus_customers_not_paycheck http://www.customerthink.com/blog/employees_should_focus_customers_not_paycheck#comments Service CRM CRM Planning: Metrics Industry: Hospitality / Entertainment Industry: Retail Sales Tue, 23 Dec 2008 10:18:07 -0600 kstirtz 207240 at http://www.customerthink.com Lloyd James Group Is Appointed Manager of Aqua Credit Card Insert Program http://www.customerthink.com/news/lloyd_james_manager_aqua_credit_insert http://www.customerthink.com/news/lloyd_james_manager_aqua_credit_insert#comments Marketing Sales CRM CRM Planning: Alignment Industry: Financial Services Tue, 23 Dec 2008 09:01:26 -0600 lynn_stevens 207235 at http://www.customerthink.com Personalize and Help the Environment http://www.customerthink.com/blog/personalize_help_environment http://www.customerthink.com/blog/personalize_help_environment#comments CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Financial Services Tue, 23 Dec 2008 06:29:01 -0600 Yolanda Noble 207227 at http://www.customerthink.com For Better Service, Remember Your Customer's Name http://www.customerthink.com/blog/better_service_remember_customer_name http://www.customerthink.com/blog/better_service_remember_customer_name#comments Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Retail Sales Mon, 22 Dec 2008 22:38:24 -0600 kstirtz 207215 at http://www.customerthink.com Customer Experience: More Important Than Ever in Tough Times http://www.customerthink.com/article/customer_experience_importance_tough_times http://www.customerthink.com/article/customer_experience_importance_tough_times#comments CEO Marketing Service CRM Popular Topics: Customer Experience Management Popular Topics: Voice of Customer CRM Planning: Strategy Mon, 22 Dec 2008 13:22:54 -0600 jim_barnes 207199 at http://www.customerthink.com Debilitating Demo Diseases: Deadendedness http://www.customerthink.com/blog/debilitating_demo_diseases_deadendedness http://www.customerthink.com/blog/debilitating_demo_diseases_deadendedness#comments Sales Technology Mon, 22 Dec 2008 11:53:52 -0600 peter_cohan 207197 at http://www.customerthink.com SBS Group Named 2008 Technology Pacesetter http://www.customerthink.com/news/sbs_group_2008_technology_pacesetter http://www.customerthink.com/news/sbs_group_2008_technology_pacesetter#comments Technology CRM Planning: Technology Mon, 22 Dec 2008 09:20:50 -0600 sbsmarketing 207184 at http://www.customerthink.com Brain Atlas: The Loyalty Marketer's Guide to Gray Matter http://www.customerthink.com/blog/brain_atlas_loyalty_marketer_guide_gray_matter http://www.customerthink.com/blog/brain_atlas_loyalty_marketer_guide_gray_matter#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Fri, 19 Dec 2008 11:43:40 -0600 rick_ferguson 207082 at http://www.customerthink.com Why You Need to Get Really Close to Your Customers in a Recession http://www.customerthink.com/blog/get_really_close_your_customers_recession http://www.customerthink.com/blog/get_really_close_your_customers_recession#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Redesign Thu, 18 Dec 2008 14:20:22 -0600 graham_hill 207036 at http://www.customerthink.com Siperian Strengthens Partner Program Ecosystem http://www.customerthink.com/news/siperian_strengthens_partner_program http://www.customerthink.com/news/siperian_strengthens_partner_program#comments Marketing Technology CRM Planning: Technology Thu, 18 Dec 2008 09:53:25 -0600 McCoin 206983 at http://www.customerthink.com GI Direct Survey: 14% Take Advantage of Transpromo http://www.customerthink.com/news/loyalty_scheme_statements_employ_transpromo http://www.customerthink.com/news/loyalty_scheme_statements_employ_transpromo#comments Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education CRM Planning: Strategy Industry: Printing and Publishing Thu, 18 Dec 2008 09:31:25 -0600 Patrickh 206981 at http://www.customerthink.com Troubled Financial Times Impel Marketers to Go Big or Join Forces http://www.customerthink.com/blog/economy_marketers_go_big_join_forces http://www.customerthink.com/blog/economy_marketers_go_big_join_forces#comments Marketing CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Financial Services Wed, 17 Dec 2008 13:03:52 -0600 kelly_hlavinka 206932 at http://www.customerthink.com Fhios Successfuly Completes 400 International Customer Experience Research Projects http://www.customerthink.com/news/fhios_successfuly_completes_400_international http://www.customerthink.com/news/fhios_successfuly_completes_400_international#comments Marketing Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Government / Public Sector Industry: Hospitality / Entertainment Wed, 17 Dec 2008 10:18:35 -0600 anarusso 206929 at http://www.customerthink.com Will This Year's Sales Assumptions Work in 2009? http://www.customerthink.com/blog/will_years_sales_assumptions_work_2009 http://www.customerthink.com/blog/will_years_sales_assumptions_work_2009#comments Marketing Sales CRM CRM Planning: Metrics Tue, 16 Dec 2008 20:45:02 -0600 andrew_rudin 206872 at http://www.customerthink.com ‘Twas the Night Before the Big Demo http://www.customerthink.com/blog/twas_night_big_demo http://www.customerthink.com/blog/twas_night_big_demo#comments CEO Marketing Sales Technology CRM Tue, 16 Dec 2008 16:54:38 -0600 peter_cohan 206864 at http://www.customerthink.com Cultivate Relationships to Increase Margins http://www.customerthink.com/blog/cultivate_relationships_increase_margins http://www.customerthink.com/blog/cultivate_relationships_increase_margins#comments Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Tue, 16 Dec 2008 08:54:25 -0600 rhoward 206847 at http://www.customerthink.com Targeting Customer Service at Your Best Customers Is Critical in a Recession http://www.customerthink.com/blog/targeting_customer_service_critical_recession http://www.customerthink.com/blog/targeting_customer_service_critical_recession#comments CEO Marketing Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Tue, 16 Dec 2008 06:59:02 -0600 graham_hill 206839 at http://www.customerthink.com Cloud Me In http://www.customerthink.com/blog/cloud_me http://www.customerthink.com/blog/cloud_me#comments Technology CRM Planning: Technology Tue, 16 Dec 2008 04:47:57 -0600 ernestfrimpong 206824 at http://www.customerthink.com Genesys Placed in Gartner Leaders Quadrant for Contact Center Infrastructure http://www.customerthink.com/news/genesys_gartner_leaders_quadrant_contact_center http://www.customerthink.com/news/genesys_gartner_leaders_quadrant_contact_center#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Intelligence CRM Planning: Technology Mon, 15 Dec 2008 16:48:16 -0600 afiner 206794 at http://www.customerthink.com Scripps Networks Selects Endeca for Redesigned HGTV Web Site http://www.customerthink.com/news/scripps_networks_endeca_hgtv_web http://www.customerthink.com/news/scripps_networks_endeca_hgtv_web#comments Marketing Sales Technology Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Technology Industry: Broadcast / Communications Industry: Hospitality / Entertainment Industry: Printing and Publishing Mon, 15 Dec 2008 13:13:22 -0600 Toni_Iafrate 206783 at http://www.customerthink.com Clarabridge Partners With Data Warehousing Leader Teradata Corp. http://www.customerthink.com/news/clarabridge_partners_data_warehousing_teradata http://www.customerthink.com/news/clarabridge_partners_data_warehousing_teradata#comments Marketing Sales Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Customer Management Education Popular Topics: Voice of Customer Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Technology Mon, 15 Dec 2008 12:45:40 -0600 lbowsersever 206778 at http://www.customerthink.com A Recession Provides Opportunities as Well as Challenges http://www.customerthink.com/blog/recession_provides_opportunities_challenges http://www.customerthink.com/blog/recession_provides_opportunities_challenges#comments CEO Marketing Sales CRM Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign Mon, 15 Dec 2008 12:37:54 -0600 user186176 206777 at http://www.customerthink.com Quaero Executives Contribute to Customer Futures Report on the Customer Experience in a Down Economy http://www.customerthink.com/news/quaero_executives_contribute_customer_futures http://www.customerthink.com/news/quaero_executives_contribute_customer_futures#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Mon, 15 Dec 2008 09:39:46 -0600 sheilabohan 206767 at http://www.customerthink.com In the Midst of a Global Economic Crisis, It's Still All About Service http://www.customerthink.com/blog/global_economic_crisis_all_about_service http://www.customerthink.com/blog/global_economic_crisis_all_about_service#comments CEO Marketing Sales Service CRM Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Business / Legal Services Industry: Healthcare Services Industry: Hospitality / Entertainment Industry: Retail Sales Mon, 15 Dec 2008 09:17:56 -0600 jim_barnes 206766 at http://www.customerthink.com Yesteryear's Drab Statements Are Tomorrow's Billboard Bills http://www.customerthink.com/blog/yesteryear_drab_statement_billboard_bills http://www.customerthink.com/blog/yesteryear_drab_statement_billboard_bills#comments Marketing CRM CRM Planning: Strategy Industry: Advertising / Media / Public Relations Mon, 15 Dec 2008 05:43:08 -0600 david_jefferies 206756 at http://www.customerthink.com Patients Who Watch Medical TV Shows Are Less Satisfied With Their Hospital Experiences http://www.customerthink.com/blog/patients_watch_medical_tv_less_satisfied_hospital http://www.customerthink.com/blog/patients_watch_medical_tv_less_satisfied_hospital#comments Marketing Service CRM Popular Topics: Customer Experience Management CRM Planning: Strategy Industry: Healthcare Services Mon, 15 Dec 2008 04:53:56 -0600 ExperientalMarketer 206753 at http://www.customerthink.com Marketing Messages in a Recession: Warmth Versus Value http://www.customerthink.com/blog/marketing_messages_recession_warmth_vs_value http://www.customerthink.com/blog/marketing_messages_recession_warmth_vs_value#comments CEO Marketing CRM Popular Topics: Customer Loyalty Management Sun, 14 Dec 2008 16:25:13 -0600 alan_see 206725 at http://www.customerthink.com New Book Shows Businesspeople Practical Ways to Use Social Media http://www.customerthink.com/news/new_book_shows_businesspeople_practical_wayst http://www.customerthink.com/news/new_book_shows_businesspeople_practical_wayst#comments CEO Marketing Sales Service Popular Topics: Social Web Fri, 12 Dec 2008 16:12:06 -0600 john_todor 206548 at http://www.customerthink.com A Channel Attribution Problem: Do Marketing Affiliates Deserve All the Credit They Get? http://www.customerthink.com/blog/channel_attribution_marketing_affiliates http://www.customerthink.com/blog/channel_attribution_marketing_affiliates#comments Marketing CRM Popular Topics: Performance Management Popular Topics: Web Analytics CRM Planning: Alignment Fri, 12 Dec 2008 11:15:27 -0600 AkinArikan 206537 at http://www.customerthink.com Scary Times Call for Better Customer Service: Improve Your Contact Center and Realize Sustainable Profits http://www.customerthink.com/article/scary_times_call_better_customer_service http://www.customerthink.com/article/scary_times_call_better_customer_service#comments Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Telecommunications Fri, 12 Dec 2008 00:00:01 -0600 e_roman 206356 at http://www.customerthink.com Lose the Meat Cleaver and Be Smart About Cutting Customer-Facing Staff in a Downturn http://www.customerthink.com/article/lose_meat_cleaver_smart_cutting_staff http://www.customerthink.com/article/lose_meat_cleaver_smart_cutting_staff#comments CEO Marketing Sales Service CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign Fri, 12 Dec 2008 00:00:00 -0600 dick_lee 206355 at http://www.customerthink.com Five New Year's Resolutions to Improve Customer Service http://www.customerthink.com/blog/five_new_years_resolutions_customer_service http://www.customerthink.com/blog/five_new_years_resolutions_customer_service#comments Service CRM Popular Topics: Contact Center CRM Planning: Strategy CRM Planning: Alignment Thu, 11 Dec 2008 15:38:17 -0600 kstirtz 206482 at http://www.customerthink.com Seapine Software Releases QA Wizard Pro 2009 http://www.customerthink.com/news/seapine_software_releases_qa_wizard_pro_2009 http://www.customerthink.com/news/seapine_software_releases_qa_wizard_pro_2009#comments Technology CRM Planning: Technology Thu, 11 Dec 2008 13:27:39 -0600 KeithVE 206476 at http://www.customerthink.com Debilitating Demo Diseases: Acronymophilia http://www.customerthink.com/blog/debilitating_demo_diseases_acronymophilia http://www.customerthink.com/blog/debilitating_demo_diseases_acronymophilia#comments CEO Marketing Sales Technology CRM Thu, 11 Dec 2008 11:15:44 -0600 peter_cohan 206470 at http://www.customerthink.com Building the Case for Customer-Centricity: How to Make Your Customers and the CFO Happy http://www.customerthink.com/article/customer_centricity_business_case http://www.customerthink.com/article/customer_centricity_business_case#comments CEO Marketing Sales Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy Thu, 11 Dec 2008 02:46:08 -0600 bob_thompson 206435 at http://www.customerthink.com Wells Fargo: More From the Seamy Underbelly of Banking http://www.customerthink.com/blog/wells_fargo_more_seamy_underbelly_banking http://www.customerthink.com/blog/wells_fargo_more_seamy_underbelly_banking#comments CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Financial Services Wed, 10 Dec 2008 15:23:45 -0600 dick_lee 206410 at http://www.customerthink.com Abercrombie's "Voice in the Wilderness" Discounting Strategy http://www.customerthink.com/blog/abercrombies_voice_wilderness_discounting http://www.customerthink.com/blog/abercrombies_voice_wilderness_discounting#comments CEO Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Retail Sales Wed, 10 Dec 2008 12:16:27 -0600 alan_see 206404 at http://www.customerthink.com Synovate Adds Marketing Management Analytics (MMA) to Its Global Network http://www.customerthink.com/news/synovate_marketing_management_analytics http://www.customerthink.com/news/synovate_marketing_management_analytics#comments Marketing Technology Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Web Analytics CRM Planning: Metrics CRM Planning: Technology Wed, 10 Dec 2008 09:16:43 -0600 michaelob 206398 at http://www.customerthink.com EGain Report: North American Communications Companies Fall Short in Customer Service Through Electronic Channels http://www.customerthink.com/news/communications_short_customer_service_channels http://www.customerthink.com/news/communications_short_customer_service_channels#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Industry: Computers / Technology Wed, 10 Dec 2008 07:23:14 -0600 jamie_abayan 206394 at http://www.customerthink.com Genesys Placed in Leaders Quadrant of New Worldwide Report on Contact Center Infrastructure http://www.customerthink.com/news/genesys_leaders_quadrant_contact_center http://www.customerthink.com/news/genesys_leaders_quadrant_contact_center#comments Service Technology Popular Topics: Contact Center Popular Topics: Performance Management CRM Planning: Technology Wed, 10 Dec 2008 03:30:02 -0600 keiramacmahon 206377 at http://www.customerthink.com The Fog of Forecasting http://www.customerthink.com/paper/fog_forecasting CEO Sales CRM CRM Planning: Strategy CRM Planning: Alignment Industry: Computers / Technology Wed, 10 Dec 2008 02:37:51 -0600 bobapollo 206375 at http://www.customerthink.com Seven Tips for Premium Customer Service http://www.customerthink.com/webcast/7_tips_premium_service Marketing Sales Tue, 9 Dec 2008 18:22:16 -0600 jennie_greer 206361 at http://www.customerthink.com Enhanced Version of Site+1 from [x+1] Enables Greater Web Content Personalization http://www.customerthink.com/news/enhanced_version_1x1_web_personalization http://www.customerthink.com/news/enhanced_version_1x1_web_personalization#comments Marketing Sales Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Technology Industry: Computers / Technology Tue, 9 Dec 2008 11:06:21 -0600 michaelob 206341 at http://www.customerthink.com Don't Forget Joe: How Customer-Facing Companies Can Make a Buck in a Down Economy http://www.customerthink.com/blog/dont_forget_joe_customer_facing_make_buck http://www.customerthink.com/blog/dont_forget_joe_customer_facing_make_buck#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Financial Services Tue, 9 Dec 2008 10:48:52 -0600 michele_eggers 206338 at http://www.customerthink.com The "R" Effect: How to Adapt Your Business to a Fundamental Shift in Customer Behavior http://www.customerthink.com/blog/adapt_business_fundamental_shift_customer http://www.customerthink.com/blog/adapt_business_fundamental_shift_customer#comments CRM Popular Topics: Customer Experience Management CRM Planning: Strategy Tue, 9 Dec 2008 10:42:05 -0600 francis_buttle 206336 at http://www.customerthink.com Six Ways to Unlock Value From CRM in a Down Economy http://www.customerthink.com/blog/six_ways_unlock_value_crm_down_economy http://www.customerthink.com/blog/six_ways_unlock_value_crm_down_economy#comments Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Tue, 9 Dec 2008 07:15:25 -0600 william_band 206322 at http://www.customerthink.com IronScale Fully Automated Managed Hosting Delivers On-Demand Provisioning, Control and Flexibility http://www.customerthink.com/news/ironscale_automated_hosting_on_demand http://www.customerthink.com/news/ironscale_automated_hosting_on_demand#comments Technology CRM Planning: Technology Mon, 8 Dec 2008 18:07:01 -0600 debbie_pekarek 206304 at http://www.customerthink.com Foxwoods Plays a Strong Hand, Tapping SAS and Netezza to Strengthen Its Gaming Operations http://www.customerthink.com/news/foxwoods_sas_netezza_data http://www.customerthink.com/news/foxwoods_sas_netezza_data#comments CEO Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Technology Industry: Hospitality / Entertainment Industry: Transportation / Travel / Leisure Mon, 8 Dec 2008 16:00:23 -0600 vlux@netezza.com 206299 at http://www.customerthink.com Pitney Bowes Group 1 Software Unveils Latest Version of Customer Data Quality Platform http://www.customerthink.com/news/pitney_bowes_group1_customer_data_quality http://www.customerthink.com/news/pitney_bowes_group1_customer_data_quality#comments Technology CRM Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Mon, 8 Dec 2008 13:38:32 -0600 jng 206290 at http://www.customerthink.com Facilitating the Buying Process http://www.customerthink.com/paper/facilitating_buying_process CEO Sales CRM Popular Topics: Customer Intelligence CRM Planning: Strategy Industry: Computers / Technology Mon, 8 Dec 2008 13:25:07 -0600 bobapollo 206288 at http://www.customerthink.com Release Brakes: How to Crack the Fear Barrier in a Tough Economy http://www.customerthink.com/blog/release_brakes_how_break_fear_barrier_busines http://www.customerthink.com/blog/release_brakes_how_break_fear_barrier_busines#comments Marketing Sales CRM CRM Planning: Alignment Mon, 8 Dec 2008 11:29:17 -0600 waldman 206284 at http://www.customerthink.com CRM in Small and Medium Enterprises: Sized to Fit http://www.customerthink.com/report/crm_sme_sized_fit Marketing Sales CRM Mon, 8 Dec 2008 10:53:35 -0600 jennie_greer 206282 at http://www.customerthink.com We Know Where We're Going, But IT Can't Get Us There http://www.customerthink.com/blog/we_know_where_were_going_it_cant_get_us_there http://www.customerthink.com/blog/we_know_where_were_going_it_cant_get_us_there#comments CEO Technology CRM CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Mon, 8 Dec 2008 10:38:37 -0600 dick_lee 206281 at http://www.customerthink.com Selling Up™ Announces Strategic Sales Roadmap™ http://www.customerthink.com/news/selling_announces_strategic_sales_roadmap http://www.customerthink.com/news/selling_announces_strategic_sales_roadmap#comments CEO Marketing Sales Mon, 8 Dec 2008 10:21:58 -0600 schriest 206278 at http://www.customerthink.com Just the Facts, Ma'am: The New Reality for Sellers http://www.customerthink.com/blog/just_facts_maam_new_reality_sellers http://www.customerthink.com/blog/just_facts_maam_new_reality_sellers#comments CEO Sales CRM CRM Planning: Strategy Mon, 8 Dec 2008 09:10:35 -0600 schriest 206272 at http://www.customerthink.com SpeechStorm Is First to Market With Video Self-Service on a 3G Mobile http://www.customerthink.com/news/speechstorm_first_video_mobile_self_service http://www.customerthink.com/news/speechstorm_first_video_mobile_self_service#comments Marketing Service Technology CRM Popular Topics: Technology Industry Analysis Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Technology Industry: Computers / Technology Industry: Financial Services Industry: Telecommunications Mon, 8 Dec 2008 04:04:54 -0600 Sarum 206264 at http://www.customerthink.com NetSuite Takes on SAP With "One System" in the Cloud http://www.customerthink.com/interview/netsuite_one_system_cloud http://www.customerthink.com/interview/netsuite_one_system_cloud#comments CEO Technology CRM Popular Topics: Technology Industry Analysis Sun, 7 Dec 2008 23:20:01 -0600 zach_nelson 206259 at http://www.customerthink.com Be Bold. Be Brave. Be Different. The Future for Contact Centers. http://www.customerthink.com/blog/bold_brave_different_future_contact_centers http://www.customerthink.com/blog/bold_brave_different_future_contact_centers#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Sun, 7 Dec 2008 11:52:07 -0600 Shaun Smith 206243 at http://www.customerthink.com Seapine Software’s TestTrack Pro Named Game Developer Front Line Award Finalist http://www.customerthink.com/news/seapine_software_testtrack_pro_game_award http://www.customerthink.com/news/seapine_software_testtrack_pro_game_award#comments Technology CRM Planning: Technology Industry: Computers / Technology Industry: Hospitality / Entertainment Fri, 5 Dec 2008 10:18:58 -0600 KeithVE 206193 at http://www.customerthink.com It's Time to Reinvent Detroit ... for Customers http://www.customerthink.com/blog/its_time_reinvent_detroit_customers http://www.customerthink.com/blog/its_time_reinvent_detroit_customers#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Redesign Industry: Transportation / Travel / Leisure Fri, 5 Dec 2008 05:55:33 -0600 graham_hill 206186 at http://www.customerthink.com Good Riddance to the Bubble. Now Build a Sustainable Business With This Tried and True Three-Point Plan http://www.customerthink.com/article/good_riddance_bubble_now_build_sustainable http://www.customerthink.com/article/good_riddance_bubble_now_build_sustainable#comments CEO CRM Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment Fri, 5 Dec 2008 00:00:01 -0600 alison_bond 206029 at http://www.customerthink.com In an Uncertain Economy, Sales Success Means Knowing When to Throw—and Catch—a Hot Potato http://www.customerthink.com/article/uncertain_economy_sales_success http://www.customerthink.com/article/uncertain_economy_sales_success#comments Sales CRM CRM Planning: Strategy CRM Planning: Alignment Fri, 5 Dec 2008 00:00:00 -0600 andrew_rudin 206028 at http://www.customerthink.com Customer Futures Releases Free Report on Customer Experience in the Recession http://www.customerthink.com/news/customer_futures_report_customer_experience http://www.customerthink.com/news/customer_futures_report_customer_experience#comments CEO Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Thu, 4 Dec 2008 10:50:41 -0600 john_todor 206145 at http://www.customerthink.com Optimize Success by Changing the Customer Experience with Consona CRM http://www.customerthink.com/news/optimize_success_customer_experience_consona_crm http://www.customerthink.com/news/optimize_success_customer_experience_consona_crm#comments Technology CRM Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Industry: Computers / Technology Wed, 3 Dec 2008 17:34:42 -0600 hmc1234 206099 at http://www.customerthink.com Call Tracking: Measuring Campaign Effectiveness the Old Fashioned Way http://www.customerthink.com/paper/call_tracking CEO Marketing Sales Service Technology CRM Wed, 3 Dec 2008 15:58:59 -0600 jennie_greer 206093 at http://www.customerthink.com Forrester Research: Outlook For US Online Holiday Sales, 2008 http://www.customerthink.com/report/forrester_2008_holiday_sales CEO Marketing Sales Service Technology CRM Wed, 3 Dec 2008 15:41:11 -0600 jennie_greer 206091 at http://www.customerthink.com Forrester Research & GE Money Join Webinar on Online Conversion http://www.customerthink.com/webcast/forrester_online_conversion CEO Marketing Sales Service Technology CRM Wed, 3 Dec 2008 15:38:46 -0600 jennie_greer 206090 at http://www.customerthink.com Reporting the Marketing News From Lake Wobegon http://www.customerthink.com/blog/reporting_marketing_news_lake_wobegon http://www.customerthink.com/blog/reporting_marketing_news_lake_wobegon#comments CEO Marketing Sales Service Technology CRM Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Wed, 3 Dec 2008 12:25:35 -0600 alan_see 206078 at http://www.customerthink.com Does Customer-Centricity Have to Be a Victim of the Economic Downturn? http://www.customerthink.com/blog/customer_centricity_victim_economic_downturn http://www.customerthink.com/blog/customer_centricity_victim_economic_downturn#comments CEO Marketing Sales Service Enterprise Size: Medium Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics Wed, 3 Dec 2008 11:32:32 -0600 jim_barnes 206076 at http://www.customerthink.com SBS Group Sponsors First Annual Food Drive http://www.customerthink.com/news/sbs_group_sponsors_first_annual_food_drive http://www.customerthink.com/news/sbs_group_sponsors_first_annual_food_drive#comments CEO Service Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Wed, 3 Dec 2008 11:29:52 -0600 sbsmarketing 206075 at http://www.customerthink.com Religare Enterprises Uses Soffront CRM To Efficiently Maintain Master Data http://www.customerthink.com/news/religare_uses_soffront_crm_master_data http://www.customerthink.com/news/religare_uses_soffront_crm_master_data#comments Marketing Technology CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Management Education CRM Planning: Technology Industry: Computers / Technology Industry: Government / Public Sector Industry: Pharmaceutical Tue, 2 Dec 2008 16:38:09 -0600 Soffront 206045 at http://www.customerthink.com Getting Ready for 2009 http://www.customerthink.com/blog/getting_ready_2009 http://www.customerthink.com/blog/getting_ready_2009#comments Sales CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Tue, 2 Dec 2008 16:18:04 -0600 barry_trailer 206042 at http://www.customerthink.com Put the Bunny Back in the Box http://www.customerthink.com/blog/put_bunny_back_in_the_box http://www.customerthink.com/blog/put_bunny_back_in_the_box#comments Marketing Popular Topics: Customer Loyalty Management Popular Topics: Social Web Industry: Retail Sales Tue, 2 Dec 2008 14:31:45 -0600 rick_ferguson 206041 at http://www.customerthink.com MTN South Africa Expands Messaging Options with New Service from Movius Interactive Corporation http://www.customerthink.com/news/mtn_south_africa_movius http://www.customerthink.com/news/mtn_south_africa_movius#comments Technology Industry: Telecommunications Tue, 2 Dec 2008 13:46:41 -0600 debbie_pekarek 206036 at http://www.customerthink.com 5 Ways You Can Improve Trade Show ROI http://www.customerthink.com/blog/5_ways_improve_tradeshow_roi http://www.customerthink.com/blog/5_ways_improve_tradeshow_roi#comments Marketing Enterprise Size: Medium Business Enterprise Size: Small Business Tue, 2 Dec 2008 12:56:32 -0600 jameane 206032 at http://www.customerthink.com Staples Inc: Customers Cutting Back. Profits Down. What to Do? http://www.customerthink.com/blog/staples_customers_cutting_back_profits_down http://www.customerthink.com/blog/staples_customers_cutting_back_profits_down#comments CEO Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Voice of Customer CRM Planning: Strategy Tue, 2 Dec 2008 12:26:41 -0600 john_todor 206027 at http://www.customerthink.com Customer Service: "Wow'" Versus "Ow" http://www.customerthink.com/blog/customer_service_wow_verus_ow http://www.customerthink.com/blog/customer_service_wow_verus_ow#comments Service CRM Popular Topics: Performance Management CRM Planning: Strategy CRM Planning: Metrics Tue, 2 Dec 2008 10:09:25 -0600 clearaction 206015 at http://www.customerthink.com Altitude Software Wins Spanish Contact Center Awards for the Second Year in a Row http://www.customerthink.com/news/altitude_software_spanish_contact_center_award http://www.customerthink.com/news/altitude_software_spanish_contact_center_award#comments Service Technology CRM Popular Topics: Contact Center CRM Planning: Technology Tue, 2 Dec 2008 08:00:43 -0600 taveira 206010 at http://www.customerthink.com Great Demo! Example: Digital Camera Packaging and Instructions http://www.customerthink.com/blog/great_demo_digital_camera_packaging http://www.customerthink.com/blog/great_demo_digital_camera_packaging#comments CEO Marketing Sales Technology CRM CRM Planning: Technology Mon, 1 Dec 2008 19:47:32 -0600 peter_cohan 205986 at http://www.customerthink.com Ross Barnes Moves From Vizeum to Response One Group http://www.customerthink.com/news/ross_barnes_response_one http://www.customerthink.com/news/ross_barnes_response_one#comments Marketing CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Web Analytics CRM Planning: Metrics Mon, 1 Dec 2008 11:31:04 -0600 Elena 205964 at http://www.customerthink.com The New Reality of Customer Profitability http://www.customerthink.com/blog/new_reality_customer_profitability http://www.customerthink.com/blog/new_reality_customer_profitability#comments CEO Marketing Sales CRM CRM Planning: Strategy Mon, 1 Dec 2008 08:25:48 -0600 schriest 2059