CustomerThink - The Global Thought Leader in Customer-Centric Business http://www.customerthink.com/frontpage CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts. en What types of groups makes sense for our site? http://www.customerthink.com/post/204040 http://www.customerthink.com/post/204040#comments Groups Beta Test Wed, 22 Oct 2008 02:24:30 -0500 bob_thompson 204040 at http://www.customerthink.com Groups Beta Test http://www.customerthink.com/group/groups_beta_test CRM Wed, 22 Oct 2008 02:15:35 -0500 bob_thompson 204039 at http://www.customerthink.com Who Is Educating the Next Generation? http://www.customerthink.com/article/who_is_educating_next_generation http://www.customerthink.com/article/who_is_educating_next_generation#comments CEO CRM Planning: Alignment Industry: Education Mon, 18 Dec 2006 04:00:00 -0600 francis_buttle 137 at http://www.customerthink.com Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity http://www.customerthink.com/article/speech_analytics_contact_center_experience http://www.customerthink.com/article/speech_analytics_contact_center_experience#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Performance Management Popular Topics: Voice of Customer Fri, 21 Nov 2008 00:00:01 -0600 bob_thompson 205252 at http://www.customerthink.com How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers http://www.customerthink.com/article/curb_bad_debt_real_time_analytics http://www.customerthink.com/article/curb_bad_debt_real_time_analytics#comments Marketing Service Technology CRM Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Government / Public Sector Fri, 21 Nov 2008 00:00:00 -0600 roman_lenzen 205298 at http://www.customerthink.com Account Executive http://www.customerthink.com/image/account_executive http://www.customerthink.com/image/account_executive#comments Thu, 20 Nov 2008 13:37:46 -0600 elena_mechalany 205445 at http://www.customerthink.com EGain Report: North American Retailers Underperforming in Customer Service Through Electronic Channels http://www.customerthink.com/news/retailers_underperforming_customer_service http://www.customerthink.com/news/retailers_underperforming_customer_service#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Thu, 20 Nov 2008 08:01:55 -0600 jamie_abayan 205417 at http://www.customerthink.com Recipe for Sales Success in Any Economy: Effectiveness, Not Just Automation http://www.customerthink.com/interview/sales_success_effectiveness_not_automation http://www.customerthink.com/interview/sales_success_effectiveness_not_automation#comments Sales Technology Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Performance Management Wed, 19 Nov 2008 14:42:32 -0600 razi_imam 205398 at http://www.customerthink.com Tealeaf Debuts Mobile Customer Experience Management and Bot Reporting http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting http://www.customerthink.com/news/tealeaf_mobile_cem_bot_reporting#comments Marketing Service Technology CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Popular Topics: Web Analytics CRM Planning: Technology Wed, 19 Nov 2008 13:52:25 -0600 mkakavas 205396 at http://www.customerthink.com EchoSign 4.0 Empowers Sales to Close Quicker and Easier in the Cloud http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud http://www.customerthink.com/news/echosign_4_sales_close_quicker_cloud#comments Marketing Sales Technology Enterprise Size: Small Business CRM Planning: Technology Wed, 19 Nov 2008 13:50:48 -0600 mkakavas 205395 at http://www.customerthink.com