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Oct. 12, 2007
Salesboom Releases CRM User Behavior StudyOctober 12, 2007, Halifax, Nova Scotia - Salesboom.com™ leading vendor of Software as a Service CRM and back office solutions released its first CRM User Behavior Study based upon researching 15,000 participating Salesboom.com users. This research shines light into the “black box” of CRM Software; guiding advancements and facilitating innovation at Salesboom. Beginning in April 2006, Salesboom.com platform users from over 1000 participating B2B sales organizations, encompassing 15,000 employees located in USA and Canada, served as the basis for this study. Product engineers at Salesboom.com have used these latest findings to improve user experience with different tools and technologies such as Ajax to streamline CRM processes within the CRM app. Results of CRM User Behavior Study: • 67% of users continuously seek shortcuts to complete a task. “This CRM User Behavior study is part of Salesboom.com’s continued commitment to enhancing the user experience and adoption of Software as a Service CRM. This ground breaking report is a resounding success and will be an ongoing program of study at Salesboom.com.” said Troy Muise, CEO and Co-Founder. “Results of the study have already made their way into our upcoming V9 release and will continue to drive innovation in future releases of Salesboom.” About Salesboom.com Salesboom.com is a leading vendor of on demand Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) business software services to over 30,000 subscribers and 3500 customers in over 159 countries. Customers include LexisNexis, Transcontinental and PointRoll. Salesboom SaaS business solutions help SMBs improve Sales, Marketing, and Customer Service and manage Inventory, Accounting, and Human Resources processes, on demand. Copyright (C) 2003-2007 Salesboom, Inc. http://www.salesboom.com All Rights Reserved. All other names used herein may be trademarks of their respective owner. Contact: ### MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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Putting the Customer Relationship back in CRM
It seems like Salesboom.com has taken a step towards the future with this study, instead of just developing what they think clients want, they're doing the research so even those who don't speak up will get the most user friendly CRM Software.
Sales Boom or Sales Bust? - Second that
We lost time and money as well. We could not get the president to even return a call to fix the problems with the software. Total disappointment , with this company. We will stay away.
Sales Boom or Sales Bust?
Several of the conclusions derived by the so called study is garbage. Any person can see that this is fluff to promote a software program on how to improve the relationship with there customers. Businesses still have to focus on CRM software programs that provide the ROI.
As a "past" customer of Sales Boom., CRM companies that can not provide any customer service should not be trying to tell us how to handle our customers, especially when they can not do it for themselves. Sales Boom was a complete bust for us and I would run away from them. Save the money. Until Sales Boom proves that they can provide good customers service.
Good study
I believe this study is great even if it was bluff! Also it seems that those who are disappointed in Salesboom are it's competitors!
Salesboom is a bust
Product is a disaster. We had all kinds of problems from the outset.
Site is down for long periods of time (6 business hours one day this week).
Program is not even remotely user friendly.
No customer service to speak of.
Don't waste your valuable time and money.
Beginning in April 2006,
Beginning in April 2006, Salesboom.com platform users from over 1000 participating B2B sales organizations, encompassing 15,000 employees located in USA and Canada, served as the basis for this study. Product engineers at Salesboom.com have used these latest findings to improve user experience with different tools and technologies such as Ajax to streamline CRM processes within the CRM app.
boediger
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