Most Viewed Articles Posted in Past 30 Days

Use tabs to select Top 10 lists of popular content posted within last 30 days, or for past year (*). You can also view our most active content, highest rated content, or all content by date.

Title	Date	Author	Views	Comments	Featured
Loyalty Begins With the Right Customers: Pinpoint Your Marketing Efforts Through Smart Segmentation	2008-10-24	Laura Patterson, VisionEdge Marketing, and Bruce Milne	842	0	Marketing
Forget Page Views: Here's How to Get Your Most Valuable Customers Engaged With Your Web Site and Increase Your Bottom Line	2008-11-13	John Strabley	816	0	CRM
Trade Your Antique Technology for Cloud Computing and Take the Customer Experience to New Heights	2008-11-07	Manuel Martin	771	0	Technology
How Can an Awesome Online Experience Get Better? Here's Some (Unsolicited) Web 2.0 Advice for Manhattan's FreshDirect	2008-10-31	Akin Arikan	751	1	CEO
Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search	2008-10-31	John I. Todor, Ph.D.	727	2	CRM
In the Web 2.0 Age, Don't Ignore the Simplest Way to Find Out What Customers Want	2008-11-07	Jerry Sparger	512	0	Sales
Don't Drop Customer-Centric Programs Just Because They Don't Fit the System	2008-10-24	Alan J. Zell	419	0	Technology
The £500 Million Transpromo Opportunity: But Make Sure Your Message Lands in the Right Mailbox	2008-11-13	Yolanda Noble	211	0	Marketing
Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity	2008-11-21	Bob Thompson	163	0	Service
How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers	2008-11-21	Roman Lenzen	36	0	Technology