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 <title>Popular Topics: Customer Information Architecture</title>
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 <title>Presenting CRM Process Support Requirements to IT</title>
 <link>http://www.customerthink.com/report/presenting_crm_process_support_requirements</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
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 <pubDate>Fri, 21 Nov 2008 10:05:00 -0600</pubDate>
 <dc:creator>dick_lee</dc:creator>
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<item>
 <title>Vertex Selects Insight Now for Real-Time Customer Experience Monitoring</title>
 <link>http://www.customerthink.com/news/vertex_insight_now_real_time_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/news/vertex_insight_now_real_time_experience#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue, 18 Nov 2008 07:18:10 -0600</pubDate>
 <dc:creator>NeilSharp</dc:creator>
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<item>
 <title>A Tale of Two Projects</title>
 <link>http://www.customerthink.com/blog/tale_two_projects</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tale_two_projects#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 17 Nov 2008 18:28:36 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>CDMS Scoops Another Award at Data Strategy Awards 2008</title>
 <link>http://www.customerthink.com/news/cdms_data_strategy_awards_2008</link>
 <description></description>
 <comments>http://www.customerthink.com/news/cdms_data_strategy_awards_2008#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <pubDate>Thu, 13 Nov 2008 05:36:46 -0600</pubDate>
 <dc:creator>Elena</dc:creator>
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<item>
 <title>Endeca Unveils Digital Asset Navigator Solution</title>
 <link>http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator</link>
 <description></description>
 <comments>http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <pubDate>Wed, 12 Nov 2008 10:03:55 -0600</pubDate>
 <dc:creator>Toni_Iafrate</dc:creator>
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<item>
 <title>Consona™ CRM and QlikView Join Up to Create Knowledge Management Analytics</title>
 <link>http://www.customerthink.com/news/consona_qlikview_knowledge_management_analytics</link>
 <description></description>
 <comments>http://www.customerthink.com/news/consona_qlikview_knowledge_management_analytics#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 27 Oct 2008 08:32:50 -0500</pubDate>
 <dc:creator>Briggs.Mitch</dc:creator>
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<item>
 <title>Fhios&#039; Philip Rhodes to Give Closing Address at Information Architecture Congress—EBAI—in Sao Paulo</title>
 <link>http://www.customerthink.com/news/fhios_philip_rhodes_speaking_ebai</link>
 <description></description>
 <comments>http://www.customerthink.com/news/fhios_philip_rhodes_speaking_ebai#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Wed, 15 Oct 2008 11:01:39 -0500</pubDate>
 <dc:creator>anarusso</dc:creator>
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<item>
 <title>Quaero Announces Strategic Partnership With Clarabridge to Extend Customer Experience Management Practice Capabilities</title>
 <link>http://www.customerthink.com/news/quaero_clarabridge_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/news/quaero_clarabridge_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue, 14 Oct 2008 12:14:27 -0500</pubDate>
 <dc:creator>lbowsersever</dc:creator>
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<item>
 <title>Banking analytics survey October 2008</title>
 <link>http://www.customerthink.com/report/banking_analytics_survey_october_2008</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
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 <pubDate>Sat, 11 Oct 2008 21:16:16 -0500</pubDate>
 <dc:creator>Objective</dc:creator>
 <guid isPermaLink="false">203655 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Right and Wrong Approaches to Enterprise Master Data Management Journeys</title>
 <link>http://www.customerthink.com/blog/right_wrong_master_data_management</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/right_wrong_master_data_management#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Thu,  2 Oct 2008 08:25:58 -0500</pubDate>
 <dc:creator>Ravi Shankar</dc:creator>
 <guid isPermaLink="false">203316 at http://www.customerthink.com</guid>
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