<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xml:base="http://www.customerthink.com" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
 <title>Industry: Business / Legal Services</title>
 <link>http://www.customerthink.com/business_legal_services</link>
 <description>The taxonomy view with a depth of 0.</description>
 <language>en</language>
<item>
 <title>Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search</title>
 <link>http://www.customerthink.com/article/social_media_strategies_prospects_search</link>
 <description></description>
 <comments>http://www.customerthink.com/article/social_media_strategies_prospects_search#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <pubDate>Fri, 31 Oct 2008 00:00:01 -0500</pubDate>
 <dc:creator>john_todor</dc:creator>
 <guid isPermaLink="false">204317 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The 7th Customer Experience Awards Program: Open for Global Entries till November 30</title>
 <link>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g</link>
 <description></description>
 <comments>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Wed, 22 Oct 2008 21:03:59 -0500</pubDate>
 <dc:creator>sampson_lee</dc:creator>
 <guid isPermaLink="false">204078 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Forget the ABC&#039;s of Lead Scoring</title>
 <link>http://www.customerthink.com/paper/forget_abcs_lead_scoring</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <enclosure url="http://www.customerthink.com/system/files/Forget+the+ABCs+of+Lead+Scoring+-+WP.pdf" length="167077" type="application/pdf" />
 <pubDate>Fri, 17 Oct 2008 10:21:55 -0500</pubDate>
 <dc:creator>MSmith330</dc:creator>
 <guid isPermaLink="false">203883 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Lead Optimization - Are You Targeting the Right Prospects?</title>
 <link>http://www.customerthink.com/paper/lead_optimization</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <enclosure url="http://www.customerthink.com/system/files/Lead+Optimization+-+Part+I+-+Are+You+Targeting+the+Right+Prospects+-+WP.pdf" length="90541" type="application/pdf" />
 <pubDate>Fri, 17 Oct 2008 10:12:29 -0500</pubDate>
 <dc:creator>MSmith330</dc:creator>
 <guid isPermaLink="false">203882 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Real Marketing Analytics for Lead Generation</title>
 <link>http://www.customerthink.com/paper/real_marketing_analytics</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <enclosure url="http://www.customerthink.com/system/files/Real+Marketing+Analytics+for+Lead+Generation+Whitepaper.pdf" length="160101" type="application/pdf" />
 <pubDate>Fri, 17 Oct 2008 10:00:12 -0500</pubDate>
 <dc:creator>MSmith330</dc:creator>
 <guid isPermaLink="false">203881 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Be First in Mind</title>
 <link>http://www.customerthink.com/paper/be_first_mind</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <enclosure url="http://www.customerthink.com/system/files/Be+First+In+Mind+-+WP.pdf" length="111580" type="application/pdf" />
 <pubDate>Fri, 17 Oct 2008 09:57:18 -0500</pubDate>
 <dc:creator>MSmith330</dc:creator>
 <guid isPermaLink="false">203880 at http://www.customerthink.com</guid>
</item>
<item>
 <title>OrecX Debuts Open Source VoIP Recording Technology</title>
 <link>http://www.customerthink.com/news/orecx_debuts_open_source_voip_recording</link>
 <description></description>
 <comments>http://www.customerthink.com/news/orecx_debuts_open_source_voip_recording#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <pubDate>Fri, 10 Oct 2008 09:21:58 -0500</pubDate>
 <dc:creator>kbenson</dc:creator>
 <guid isPermaLink="false">203623 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Right and Wrong Approaches to Enterprise Master Data Management Journeys</title>
 <link>http://www.customerthink.com/blog/right_wrong_master_data_management</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/right_wrong_master_data_management#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Thu,  2 Oct 2008 08:25:58 -0500</pubDate>
 <dc:creator>Ravi Shankar</dc:creator>
 <guid isPermaLink="false">203316 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Selling Versus Marketing</title>
 <link>http://www.customerthink.com/blog/selling_vs_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/selling_vs_marketing#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <pubDate>Fri, 19 Sep 2008 00:15:12 -0500</pubDate>
 <dc:creator>mrichter</dc:creator>
 <guid isPermaLink="false">202876 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Prevent Your Customer Details From Being Sold on eBay</title>
 <link>http://www.customerthink.com/blog/prevent_customer_details_sold_ebay</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/prevent_customer_details_sold_ebay#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <pubDate>Thu, 28 Aug 2008 10:00:01 -0500</pubDate>
 <dc:creator>stuart_amery</dc:creator>
 <guid isPermaLink="false">201990 at http://www.customerthink.com</guid>
</item>
</channel>
</rss>
