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 <title>Industry: Healthcare Services</title>
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 <title>Customer Experience in Hospitals: Patient by Name</title>
 <link>http://www.customerthink.com/blog/customer_experience_hospitals_patient_by_name</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customer_experience_hospitals_patient_by_name#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
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 <pubDate>Mon,  5 Jan 2009 10:43:42 -0600</pubDate>
 <dc:creator>Shaun Smith</dc:creator>
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<item>
 <title>What Will Campaign Management Be Like In 2020?</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/campaign_management_2020#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <pubDate>Tue, 30 Dec 2008 15:55:09 -0600</pubDate>
 <dc:creator>eranderson</dc:creator>
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<item>
 <title>SBS Group Brightens Holiday for Women &amp; Children</title>
 <link>http://www.customerthink.com/news/sbs_group_brightens_holiday_women_children</link>
 <description></description>
 <comments>http://www.customerthink.com/news/sbs_group_brightens_holiday_women_children#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Tue, 30 Dec 2008 12:24:02 -0600</pubDate>
 <dc:creator>sbsmarketing</dc:creator>
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<item>
 <title>In the Midst of a Global Economic Crisis, It&#039;s Still All About Service</title>
 <link>http://www.customerthink.com/blog/global_economic_crisis_all_about_service</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/global_economic_crisis_all_about_service#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <pubDate>Mon, 15 Dec 2008 09:17:56 -0600</pubDate>
 <dc:creator>jim_barnes</dc:creator>
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<item>
 <title>Patients Who Watch Medical TV Shows Are Less Satisfied With Their Hospital Experiences</title>
 <link>http://www.customerthink.com/blog/patients_watch_medical_tv_less_satisfied_hospital</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/patients_watch_medical_tv_less_satisfied_hospital#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <pubDate>Mon, 15 Dec 2008 04:53:56 -0600</pubDate>
 <dc:creator>ExperientalMarketer</dc:creator>
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</item>
<item>
 <title>Gaining Cross-Functional Support for Customer Experience Management</title>
 <link>http://www.customerthink.com/group/gaining_support_customer_experience_management</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Sat,  6 Dec 2008 23:07:09 -0600</pubDate>
 <dc:creator>krista sheridan</dc:creator>
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</item>
<item>
 <title>Johnson &amp; Johnson Health Care System Wins Gartner MDM Award</title>
 <link>http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award</link>
 <description></description>
 <comments>http://www.customerthink.com/news/johnson_johnson_health_care_gartner_mdm_award#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <pubDate>Tue, 25 Nov 2008 08:17:02 -0600</pubDate>
 <dc:creator>McCoin</dc:creator>
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</item>
<item>
 <title>List Abuse Is on the Rise Again</title>
 <link>http://www.customerthink.com/blog/list_abuse_rise_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/list_abuse_rise_again#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Fri, 14 Nov 2008 05:27:32 -0600</pubDate>
 <dc:creator>adrian_gregory</dc:creator>
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</item>
<item>
 <title>The 7th Customer Experience Awards Program: Open for Global Entries till November 30</title>
 <link>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g</link>
 <description></description>
 <comments>http://www.customerthink.com/news/7th_customer_experience_awards_program_open_g#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business / Legal Services</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Wed, 22 Oct 2008 21:03:59 -0500</pubDate>
 <dc:creator>sampson_lee</dc:creator>
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<item>
 <title>Marketing in a Tough Economy - Six Lessons for Success</title>
 <link>http://www.customerthink.com/webcast/marketing_tough_economy_six_lessons</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Wed, 22 Oct 2008 12:31:41 -0500</pubDate>
 <dc:creator>MichelleBB</dc:creator>
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