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 <title>Popular Topics: Technology Industry Analysis</title>
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 <title>Downturn Spells Opportunity, Say Consona Executives</title>
 <link>http://www.customerthink.com/blog/consona_execs_downturn_spells_opportunity</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/consona_execs_downturn_spells_opportunity#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <pubDate>Thu, 23 Oct 2008 14:45:02 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>Why Rent a CRM Application? Build Your Own With Caspio (and a Whole Lot More)</title>
 <link>http://www.customerthink.com/blog/why_rent_crm_application_build_your_own_caspio</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/why_rent_crm_application_build_your_own_caspio#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <pubDate>Mon, 13 Oct 2008 23:20:56 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>RightNow Aims to Balance Customer Experience With Cost Savings</title>
 <link>http://www.customerthink.com/blog/rightnow_summit_2008</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/rightnow_summit_2008#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <pubDate>Thu,  9 Oct 2008 14:24:00 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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 <title>Jumping Into Cloud Computing Platform War: LongJump</title>
 <link>http://www.customerthink.com/blog/cloud_computing_platform_war_longjump</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cloud_computing_platform_war_longjump#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <pubDate>Mon, 22 Sep 2008 11:57:13 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>Alterian Vies for Industry Leadership in Multichannel Marketing</title>
 <link>http://www.customerthink.com/blog/alterian_multichannel_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/alterian_multichannel_marketing#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <pubDate>Fri,  8 Aug 2008 13:57:21 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business</title>
 <link>http://www.customerthink.com/article/cloud_computing_will_change_your_business</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cloud_computing_will_change_your_business#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <pubDate>Mon, 28 Jul 2008 08:00:00 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
 <guid isPermaLink="false">200248 at http://www.customerthink.com</guid>
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<item>
 <title>Large Enterprise Tools Only &quot;Good&quot; at Maintaining Performance of Data Network in Ovum Survey</title>
 <link>http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good</link>
 <description></description>
 <comments>http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu, 24 Jul 2008 08:47:30 -0500</pubDate>
 <dc:creator>Elyse Familant</dc:creator>
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<item>
 <title>Game On! Entellium&#039;s Rave Relieves SFA Boredom</title>
 <link>http://www.customerthink.com/blog/game_on_entellium_rave_relieves_sfa_boredom</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/game_on_entellium_rave_relieves_sfa_boredom#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue, 15 Jul 2008 12:05:09 -0500</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>Seapine Software: Lack of Test Case Management Threatens Software Quality</title>
 <link>http://www.customerthink.com/news/seapine_test_case_management_lack</link>
 <description></description>
 <comments>http://www.customerthink.com/news/seapine_test_case_management_lack#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu, 26 Jun 2008 08:14:03 -0500</pubDate>
 <dc:creator>KeithVE</dc:creator>
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<item>
 <title>Alfabet Tops Competitors in Comprehensive Study of Enterprise Architecture Products by Technical University of Munich</title>
 <link>http://www.customerthink.com/news/alfabet_tops_munich_university_study</link>
 <description></description>
 <comments>http://www.customerthink.com/news/alfabet_tops_munich_university_study#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <pubDate>Fri, 30 May 2008 14:45:21 -0500</pubDate>
 <dc:creator>Elyse Familant</dc:creator>
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