Popular Topics: Social Web http://www.customerthink.com/social_web The taxonomy view with a depth of 0. en EGain Report: North American Retailers Underperforming in Customer Service Through Electronic Channels http://www.customerthink.com/news/retailers_underperforming_customer_service http://www.customerthink.com/news/retailers_underperforming_customer_service#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Thu, 20 Nov 2008 08:01:55 -0600 jamie_abayan 205417 at http://www.customerthink.com Cerado Ventana Launches, Enables Brands to Improve Connections With Customers and Community Members http://www.customerthink.com/news/cerado_ventana_launches_brands_connect http://www.customerthink.com/news/cerado_ventana_launches_brands_connect#comments Marketing Sales Technology CRM Popular Topics: Customer Experience Management Popular Topics: Social Web CRM Planning: Technology Tue, 18 Nov 2008 18:58:17 -0600 christopher_carfi 205316 at http://www.customerthink.com Blog Interactivity for Increased Brand Communication. http://www.customerthink.com/blog/corporate_blog_interactivity_increased_brand http://www.customerthink.com/blog/corporate_blog_interactivity_increased_brand#comments Marketing CRM Popular Topics: Social Web CRM Planning: Strategy Sun, 16 Nov 2008 08:41:45 -0600 vandana_ahuja 205196 at http://www.customerthink.com Online Customer Reviews: Do They Help or Hurt? http://www.customerthink.com/blog/online_customer_reviews_help_or_hurt http://www.customerthink.com/blog/online_customer_reviews_help_or_hurt#comments Marketing Sales Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer Popular Topics: Web Analytics Sat, 15 Nov 2008 10:31:38 -0600 AkinArikan 205171 at http://www.customerthink.com Take Three Bites at the Customer Value Cherry http://www.customerthink.com/blog/take_three_bites_customer_value_cherry http://www.customerthink.com/blog/take_three_bites_customer_value_cherry#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Customer Intelligence Popular Topics: Performance Management Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Metrics Industry: Financial Services Industry: Hospitality / Entertainment Industry: Telecommunications Thu, 13 Nov 2008 14:20:22 -0600 graham_hill 205101 at http://www.customerthink.com Endeca Unveils Digital Asset Navigator Solution http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator http://www.customerthink.com/news/endeca_unveils_digital_asset_navigator#comments Technology Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Technology Industry: Hospitality / Entertainment Wed, 12 Nov 2008 10:03:55 -0600 Toni_Iafrate 205019 at http://www.customerthink.com Endeca Digital Asset Management Solution Selected by Discovery Communications http://www.customerthink.com/news/endeca_digital_asset_management_discovery http://www.customerthink.com/news/endeca_digital_asset_management_discovery#comments Technology Popular Topics: Customer Intelligence Popular Topics: Social Web CRM Planning: Technology Industry: Broadcast / Communications Industry: Hospitality / Entertainment Wed, 12 Nov 2008 09:57:43 -0600 Toni_Iafrate 205018 at http://www.customerthink.com Why Circuit City Is Bankrupt and Best Buy Thrives http://www.customerthink.com/blog/why_circuit_city_bankrupt_best_buy_thrives http://www.customerthink.com/blog/why_circuit_city_bankrupt_best_buy_thrives#comments CEO Marketing Sales CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Social Web Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Retail Sales Wed, 12 Nov 2008 09:41:50 -0600 john_todor 205015 at http://www.customerthink.com Customer Experience Improvement Is Child's Play http://www.customerthink.com/blog/customer_experience_improvement_childs_play http://www.customerthink.com/blog/customer_experience_improvement_childs_play#comments CEO Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment Mon, 10 Nov 2008 09:53:12 -0600 alan_see 204910 at http://www.customerthink.com £30 Million Turnover Direct Marketing Group Set to Boost Its Own Sales Through Change of Ownership http://www.customerthink.com/news/gis_acquisition_grove_industries http://www.customerthink.com/news/gis_acquisition_grove_industries#comments Marketing Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Social Web CRM Planning: Strategy Industry: Printing and Publishing Thu, 6 Nov 2008 05:33:26 -0600 Andy Wood 204760 at http://www.customerthink.com